FAQS
WHY DO WORK BOOTS HAVE ZIPS?
Work boots incorporate zippers for the sake of convenience and efficiency. That’s because zippers provide a rapid and hassle-free way of putting on and taking off the boots. This feature is especially valuable when time is of the essence, such as in emergencies or when workers must switch their footwear multiple times a day.
DO ZIPPERS ON WORK BOOTS LAST?
Yes, zippers on high-quality work boots, like our side-zip work boots, are designed to be durable and dependable. However, it’s important to note that their longevity depends on several factors, such as regular cleaning, quality, proper usage and timely replacement of your work boots.
ARE ZIP-UP WORK BOOTS BETTER THAN LACE-UP BOOTS?
Choosing between zip-up and lace-up work boots ultimately comes down to personal preferences and specific job requirements. Both styles have their unique advantages:
- Zip-up work boots — Zip-up boots excel when quick changes are essential. They offer the convenience of easy on-and-off access, making them valuable for tasks requiring rapid footwear adjustments.
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Lace-up boots — Lace-up boots provide a secure, customisable fit with superior ankle support. They are versatile and ideal for various tasks and allow you to fine-tune the fit precisely to your comfort, ensuring a snug and secure feel throughout your workday.
Overall, both side zip work boots and lace-up work boots have their pros, and neither is definitively better than the other. The choice depends on your specific needs, comfort preferences and the demands of your work environment.
HOW DO I TRACK OR VIEW MY ORDERS?
Once your order is complete, you will receive an email confirmation with a unique order number. For our registered members, simply log in to your account and enter your order number to track your package easily. If you have any inquiries or require assistance, please do not hesitate to reach out to our dedicated customer support team.
WHERE DO YOU DELIVER?
We take pride in delivering Mack excellence across Australia. Whether you're in a bustling city or a remote worksite, we've got you covered. Our delivery network spans the entire country, ensuring that our zip-up work boots and other safety gear reach tradies far and wide.
HOW LONG DOES DELIVERY TAKE?
Our goal is to get your safety gear to you as quickly as possible. Once your order is dispatched, you can typically expect delivery within two to ten working days, depending on your location. Most orders are picked up and dispatched within 24 hours. We use the reliable Australia Parcel Post service for most parcels, ensuring a smooth and dependable delivery experience.
WHAT IS YOUR RETURN POLICY?
Returning your zip-up boots is hassle-free with Mack. If you need to initiate a return, simply email us your order number and reason for return. We'll promptly respond, confirming the eligibility of your return and providing you with a return authorisation number. Remember to pack your shoe boxes inside a pouch for a smooth return process. For more details, visit our returns policy page.
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